After Sales Support

After Sales Support



If you are looking for the most efficient operation in your factory, you cannot find someone better...


Our service organization is equipped with special tools to provide the best service to our customers.

Our trained service technicians are armed with up to date information and are motivated to provide you the best service at the shortest time possible.

Our common goal is to provide the best service to our customers in the shortest time at once and to keep your factory running with the least problems.


Customer Technical Assistance Center (CTAC) 

CTAC:”Customer Technical Assistance Center” is an application used by our regional agents and our customers.

Through CTAC they have up-to-date information about changes, solutions and services.


Product Improvement Programs (PIP)

In case there is a notable functional change or safety increasing development on the product, ALAPALA generally announces a PIP - Product Improvement Program.

By applying these programs to machines product quality along with safety are preserved.


Satisfaction First

In ALAPALA customer satisfaction is a part of the work.

In ALAPALA our prior duty is to build a lasting relation with customers through products and services born of the need to know the needs of the customers and to make sure they are satisfied with this relation.