info@alapala.com

Customer Service

We, as a company that leads its sector in many fields, always adopt customer satisfaction as a principle.

Customer Service

We, therefore, establish dialogues with our customers and learn their needs and expectations, and evaluate their demands on the basis of our total quality management philosophy. We bring to the future, our rooted relations we established with our costomers under the "trust" roof on the basis of the same philosophy. We consider providing orders within the possible shortest time, giving feedback and information, producing solutions, and maintaining all before and after-sales facilities and apportunities, as one of the most importand tasks we assumed.

 

Our eperienced marketing staff and representatives can analyse even small problems of our customers promtly and generate necessary solutions. In addition, we always archive all feasibility reports, contracts, projects, communications, complaints and reports we exchange with our customers.